FAQ
  • Q1: Do you have after-sales services?

  • A:

    We have complete after-sales services, if you encounter any quality problems with our products, please send us as samples, pictures or videos. Once the proof is checked and confirmed, we will give you reasonable compensation for your lost.

  • Q2: Do you have showroom ?

  • A:

    Yes, we have showroom in our factory and you are welcome to visit us at any time. Please contact us by email or telephone if you would like to visit our factory.

  • Q3: Do you have any certification of your products ?

  • A:

    Yes, our products have CE, CUPC, WARS, ISO, WATERMARK certification etc, some of them have already got the certification.

  • Q4: How long is the lead time?

  • A:

    It depends on your quantity of your order. Except OEM products, generally 30-35 days for trial order, 45-50 days for mass order once deposit received.

  • Q5: How can I get samples ?

  • A:

    We are honored to offer you samples. The samples can be send by DHL or any other international express you want.

  • Q6: How about the warranty of your products ?

  • A: 1 year warranty for the product.
  • Q7: What is your payment term?

  • A:

    Usually L/C or T/T 30% deposit, and clear the balance before shipment.

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